Take a Tour of BUZ

Take a look! BUZ covers everything a Window Furnishing or other custom made products company needs to manage its retail, wholesale and manufacturing.

For the Retailer

For the retailer the journey begins with either a phone call or someone visiting the showroom for a measure and quote. We start by entering into BUZ the customer’s details, product desired and ‘How did you hear about us?’.On the phone, BUZ opens the diary for the rep in the area and the appointment is made. In the showroom, BUZ goes straight to quoting.

The rep in the field with a tablet checks their BUZ diary and navigates to the next appointment. On arrival, the rep switches to the quoting screen, which already shows the customer’s details, and is ready to start quoting. All the options are selected from lists using the touch screen. The deposit is calculated and receipt processed.

In the office the Order Processing screen shows an order waiting to be processed. The order is selected and the purchase order is generated for the supplier or a production order is printed/emailed. At the same time, the Production Schedule is checked for capacity, or the supplier’s lead time and installer availability is checked and an appointment is made.

The Production Schedule is updated using barcodes as it passes through the different stages. The Installation Schedule is also updated with the products’ progress either in production or from the supplier, but also with the confirmation status with the customer for the installation.

The items are installed and the installer returns to the office and pays in against the order. Installer fees are calculated. At this point Accounts can chase up outstanding money and bank what was received. Throughout this journey Customer Service can see the status of the order.

Take a look at the different modules for an in-depth look at the areas of interest.

For the Wholesaler

From here, just as the retail order is processed the wholesale order also appears in the Order Processing screen showing as an order waiting to be processed.

The selected order is generated for the supplier or a production order is printed. At the same time, the Production Schedule is checked for capacity, or the supplier’s lead time and installer/couriers availability is checked and an appointment made.
The Production Schedule is updated using barcodes as it passes through the different stages.

The Dispatch Schedule is also updated with the products progress either in production or from supplier but also with the confirmation status with the customer for the installation.

The items are installed/delivered and the installer returns to the office and pays in against the order. Installer fees are calculated.

At this point Accounts can chase up outstanding money and bank what was received.
Throughout this journey Customer Service can see the status of the order.

Take a look at the different modules for an in-depth look at the areas of interest.